Guides on managing Google reviews

Practical advice for owners and managers of restaurants, hotels, clinics, salons, shops and other local businesses.

• How to respond to negative Google reviews

  A five-step method to answer critical reviews calmly, win back the customer and show future customers that you care.

• Negative review response templates

  Ready-to-adapt replies for slow service, rude staff, wrong orders, prices, cleanliness and fake reviews.

• How to monitor Google reviews for multiple locations

  How chains and franchises keep track of reviews across all their locations without reading every single one.